1. Booking & Deposit
- All party bookings require a completed booking form submitted through our website.
- A non-refundable deposit of 25% of the total booking value is required to confirm your booking. The deposit is deducted from the final balance.
- Your booking is not confirmed until we have received your deposit and sent you a written confirmation.
- Full payment is due 7 days prior to your party date.
2. Cancellation Policy
- Cancellations made more than 14 days before the party date will receive a full refund minus the deposit.
- Cancellations between 7–14 days before the party date will receive a 50% refund of the total party fee (excluding deposit).
- Cancellations made less than 7 days before the party date are non-refundable.
- If you need to reschedule, we will do our best to accommodate an alternative date subject to availability.
3. Weather Policy
- Beach parties are weather-dependent. In the event of severe weather (heavy rain, thunderstorms, dangerous surf), we will contact you at least 2 hours before your scheduled start time to discuss rescheduling options.
- Light rain or overcast conditions do not automatically cancel a party. We provide some covered activities and will proceed unless conditions become unsafe.
- If we cancel due to weather, you will be offered a full refund or the option to reschedule at no extra cost.
4. Party Size & Age
- Party packages are designed for children aged 4–12 years unless otherwise specified.
- Our packages accommodate up to 12 children. There is no option for additional guests.
- At least one parent or guardian must remain on-site throughout the party duration.
5. Supervision & Liability
- We are not liable for loss or damage to personal belongings brought to the party.
6. Food Allergies & Dietary Requirements
- Please inform us of any food allergies or dietary requirements at least 7 days before the party.
- While we take all reasonable precautions, we cannot guarantee an allergen-free environment as our parties take place in outdoor public settings.
- Parents of children with severe allergies are responsible for carrying appropriate medication (e.g., EpiPens) and briefing our staff.
7. Photography & Media
- We may take photos during the party for our website, social media, and promotional materials.
- If you or any attending parent does not wish their child to be photographed, please let us know in advance and we will respect your request.
8. Damage & Breakages
- We provide all equipment and props for the party. Any deliberate damage caused by guests to our equipment may be charged to the booking parent.
- Normal wear and tear is expected and will not incur charges.
9. Changes to These Terms
- We may update these terms from time to time. The terms in effect at the time of your booking will apply to your party.
- If you have any questions about these terms, please contact us before submitting your booking.